Need help? Unless you’re a handyman yourself, homeowners will almost always need to hire someone to fix and update their homes; and many times the service provider will be a stranger. When it’s time to paint your home, the most important decision is which house painters you choose. So, how do you land on the ones who can be trusted in your home, and to get the job done right? The best way to answer that question is to listen to past customers.
Certapro Painters of Pasadena takes great pride in its reputation, and ensures customer satisfaction as a part of its Certainty Service System. The certainty of a job well done comes from a strong focus on every detail of every project, and most importantly, a strong focus on the customer. With a professionally staffed call center, detailed written proposals, job site supervisors, and follow-ups, the company differentiates itself from other house painters.
Following each and every job, a follow-up call is placed to the customer by an outside agency to ensure objectivity. Through the Quality Callback Program, quality of the work is measured and a survey is conducted giving customers the opportunity to rate their satisfaction on a scale of 1 (very dissatisfied) to 5 (very satisfied).
While other companies may be slow to make reviews public, CertaPro Painters of Pasadena wants potential customers and friends to view unedited evaluations of their house painters’ work. The company’s home page confidently displays reviews of most recent 100 customers in real-time. And so they should. At first glance and a quick scroll through the reviews, a visitor will find high scores. Comments flood the company’s home page for all to see.
Customers comment that "Everyone at CertaPro was friendly, accommodating and professional. The painters were also very neat, cleaning up after themselves each day,” and “From the initial contact with the company, through the entire job, everyone was very professional and hardworking.” What’s more, is these neat and professional house painters are given annual background checks, so customers can trust the workers in their home.
A proven reputation of professionalism, skill, and overall customer satisfaction should be the most telling indication of house painters you can trust. CertaPro’s organization boasts a reputation backed by homeowners in communities across the country.